Shipping policy
Shipping Policy
Every SUBLEVEL order is packed by hand and sent from Fort McMurray, Alberta.
Where we ship
We ship across Canada and to the United States.
Processing time
Orders are packed and dispatched within 1–3 business days. Orders placed on weekends or holidays are processed the next business day.
Delivery estimates
- Canada: 3–7 business days after dispatch
- United States: 5–12 business days after dispatch
Delivery windows are estimates, not guarantees. Once your parcel is with the carrier, timing is outside our control.
Shipping rates
- Orders over $100: free shipping
- Orders under $100: flat rate $
Rates are calculated at checkout before you pay. No surprises at the last step.
Tracking your order
You'll receive a confirmation email when you order, and a tracking link as soon as your parcel ships. If you haven't seen tracking within 3 business days of ordering, get in touch.
Customs and import duties
Orders shipped outside Canada may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are set by your local authority, are not included in your order total, and are the responsibility of the customer. We're not able to predict or refund them.
Incorrect addresses
Please double-check your shipping address at checkout. We're not able to reroute parcels once they've shipped, and we can't refund orders sent to an incorrectly entered address.
Lost or damaged parcels
If your order arrives damaged, or doesn't arrive at all, email us at support@sublevel.ca within 14 days of the expected delivery date and we'll make it right.
Questions
Email support@sublevel.ca and we'll get back to you within 1 business day.